1. For the license

How much can I borrow after the license acquisition?

As a general rule, does not have to provide a time limit after the license acquisition in lending conditions, because there is a case where by some sales offices and model there is a limitation of the period after the licensing, please check the use office at the time of booking .

But is outside nationality, or rental is possible?

Available in the international license of the Geneva International Convention member countries.
However, you may be asked to show your passport at the time of leasing.

Current address and is the address of the driver's license is described is different from whether the rental is possible?

If you know the current address listed on your driver's license is different from, those that can prove the current address (health insurance card, such as mail) please bring so you might want to ask for your presentation.

2. About Book application

You rent without a reservation?

Will be borrowed, but because the vehicle of your choice by the reservation status of the vehicle, it might take a long time to prepare the case or a vehicle that can not be arranged, we recommend as soon as possible of your reservation.

Change of cancellation or content is, where do I contact?

Reservation center got the reservation as a general rule, or, please contact us to lend to pass the store.
In addition, there is a case to separate booking cancellation fee is generated for the cancellation.

3. car when you use

When is the fee do I pay?

As a general rule we ask you to pay before your departure. Payment method, cash or, I hope in a credit card. In addition, we have limited the payment by credit card by vehicle class.

What do I do if the usage time extension?

If it is a use beyond the available time, which is make a reservation in advance, you will be charged a certain overage charges at the time of your checkout. At that time always, please contact the purport of the extended use time to return the store. It should be noted that, depending on the availability of the vehicle there is a case to refuse the extension.
In addition, if the contact was an accident outside the utilization time of the schedule, not, please note it will be exempt from insurance and compensation.

What is the cost of fuel (gasoline) is?

Fuel costs will be borne by the customer. Since we have been lending in principle full tank please return with full tank as you please.

What do I do if I can not be the fuel to the full at the time of return?

Depending on the actual running number of kilometers, we will settle by a separate kilometers settlement fee was determined. So you might be slightly more expensive in relation to such effort in this case oil, we recommend the return in full.

4. If you encounter an accident

If you caused the accident, what should I do?

And the risk prevention measures on the street (such as a mobile-stop display board, smoke barrel of the car), please arrange for an ambulance if necessary. Always on top of the report to the local police, for instructions to contact the departure store.

What happens is the burden of the case that caused the accident?

If the disclaimer compensation system are not you join, you pay the deductible of the insurance compensation system. However, in the case of accident that corresponds to the disclaimer will be the full amount paid by the customer.

What kind of system is the "disclaimer compensation system"?

When will you join the disclaimer compensation system at the time of the contract, if it is causing the event of an accident, you pay the deductible of the insurance compensation system. System to exempt this your contributions we become a "disclaimer compensation system". We recommend you join in preparation for the event of an accident.

Disclaimer compensation plans do you need to join?

Your subscription is optional, but recommended to join in preparation for the event of an accident.

It is if the insurance is not applicable, what?

In the following cases, please keep in mind that it does not apply to insurance.
- If the report to the police, and the contact to the store did not.
- If the reckless driving, is determined, such as an accident by deliberate.
- driving without a license, drunk driving, in the case of the operation in the drug use.
- he time of the contract, in the case of operation by persons was not of your offer.
- If the other party of the accident is responsible.
- repair and replacement costs, such as the tire puncture
- of the foil cap loss

Do you have insurance costs that are required in addition to the deductible of?

In the following cases, it will require additional cost.
1. If it becomes necessary repair of the vehicle, will be charged a "non-operation charge (NOC)" as part of the closed security during the repair period.
2. Repair of the case of a tire puncture, replacement costs

What is a "non-operation charge (NOC)"?

If that had damage to the vehicle caused the accident while using a rental car, is that the amount of money that must be paid as part of the sales compensation during the repair period.
- If it is returned to the return store appointments (if possible self-propelled) 20,000 yen
- If you have not been returned to the return store appointments (if self-propelled a non) 50,000 yen
※ "non-operation charge (NOC)", please keep in mind that it does not become the exemption even if you have your subscription to the safe harbor compensation system.

5. Other

When you rent a car, do you need look like?

Driver's license (if you know the current address of the license described are different, other than the license identification) and a credit card or cash (we have limited the payment by credit card by vehicle class) Please bring.

Or person other than the subscriber is possible that the operation?

If you can present a person of license which is operated at the time of leasing, anyone can be operated. However, the person who was not of the offer at the time of leasing With regard to the accident while driving, insurance and if the compensation applicable to become of you because there who are driving please contact always.

Loan pass-return Is it possible for non-business hours?

Loan pass-return is we thank you during business hours. Please note.

In the use of car rental, Is it possible to have parked the family car?

Since the relationship of parking spaces will vary by each store, please contact the store at the time of booking. It should be noted that, in the parking, accident, theft, with regard to other trouble Please note that not assume any responsibility.

Is it possible to rent a car with chauffeur-driven?

By the fourth paragraph 1 road transport law, lending of chauffeured I can not do. Please note.